Advanced Interpersonal Communication

Training Course Outline

1-day course

Course contents

This course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organisation, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organisation's culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network.

 

Topics:
Communication styles and methods
Topic A: Communication styles
Topic B: Verbal and nonverbal communication

First impression and building rapport
Topic A: The importance of first impression
Topic B: Communicating to build rapport
Topic C: Building positive relationships

Building relationships through feedback
Topic A: Importance of providing feedback
Topic B: Providing feedback

Supervisors
Topic A: Understanding supervisor styles
Topic B: Handling human resource issues

Colleagues and subordinates
Topic A: Communicating with colleagues
Topic B: Communicating with subordinates

Customers and vendors
Topic A: Communicating with customers
Topic B: Communicating with vendors

Organisational culture
Topic A: Understanding organisational cultures
Topic B: Cultural networks
Topic C: Managing physical culture
Topic D: Managing emotional culture
 

Price: Scale 2

For further details, or to book a course, please contact us:
email:        training@ictwizard.com
telephone:  01382 453447
 

ICT Wizard Business and Professional Development courses: 

• Instructors with relevant university degrees and business experience
• Courses on your site or at superb venues in:
• Aberdeen, Dundee, Glasgow, Edinburgh, London and throughout the UK

This Business and Professional Development Training course is delivered by an instructor who has extensive academic training and practical experience in this area. Academic: relevant areas of business and management studies, psychology, philosophy, politics and ICT through university degrees, postgraduate and undergraduate courses, business qualifications and certification.  Practical: experience has included work in businesses from small to world-leading multinationals; board member of a business development organisation; economic development post; executive and non-executive director of a number of public and private sector companies. 

 

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