This 1-day course teaches students the fundamentals
of solving business problems. This course introduces
students to the need for problem solving, ineffective
responses to problems, the elements of an effective
solution, and the skills needed to for effective problem
solving. Students will also learn how to avoid
inappropriate responses to problems, identify types of
problem solvers, overcome barriers to problem solving,
and identify phases of the problem-solving process.
Cover activities also cover the process for generating
solution options and a method for prioritising problems,
the ability to identify a problem's root causes, develop
and implement an effective solution, track the success
of your solution, and define multiple analysis
techniques and different methods to reach conclusions.
Students also learn about logical and creative thinking,
quantitative and qualitative analysis techniques,
reasoning, and conclusions.
Topics:
Problem solving basics
Topic A: Fundamentals
of problem solving
Topic B: Effective problem-solving
approaches
Problem solving in the corporate world
Topic A: Problem solvers
Topic B: The corporate
problem-solving culture
Problem-solving process
Topic A: Identifying problems
Topic B: Committing to
a solution
Topic C: Confirming problem elimination
Critical thinking and information analysis
Topic
A: Critical thinking
Topic B: Quantitative analysis
Topic C: Qualitative analysis
Problem-solving
teams
Topic A: Managing problem-solving teams
Topic B: Driving a successful team
