This 1-day training course covers diversity in the workplace for employees, supervisors, team leaders and managers. Students will learn what diversity is and how it influences their relationships with others, and how to differentiate between-and overcome-stereotyping, prejudice, and discrimination. Students learn how communication skills help in managing a diverse workforce and how diversity influences relationships between co-workers.
Topics:
Fundamentals of diversity
Topic A: Overview of diversity
Topic B: Advantages of diversity
Identifying differences
Topic A: Cultural differences
Topic B: Personality styles
Overcoming barriers to diversity
Topic A: Barriers to diversity
Communicating in a diverse workforce
Topic A: Effective communication
Managing Diversity
