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Microsoft Outlook Training Courses

Microsoft Outlook training courses and Business Contact Manager courses from beginner to expert level onsite and off-site in Aberdeen, London, Edinburgh, Manchester, Dundee, Glasgow, Birmingham and at locations across the UK.

Click a course below to see an outline

 

Microsoft Outlook 2010 Foundation

Microsoft Outlook 2010 Intermediate

Microsoft Outlook 2010 Advanced

Business Contact Manager 2010



Microsoft Outlook 2007 Foundation

Microsoft Outlook 2007 Intermediate

Microsoft Outlook 2007 Advanced

Business Contact Manager 2007

 

Microsoft Outlook 2003 Foundation 

Microsoft Outlook 2003 Advanced 

Microsoft Outlook 2010 and all Microsoft Office 2010 courses at all levels  - please contact us for details.


See Outlook 2010 information from Microsoft.

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Your enquiry and course arrangements will be directly handled by a Certified Master Instructor committed to your training needs.

 

Content of courses -

After completing Foundation courses, students will know how to (depending upon version):

  • Explore the Outlook environment; use Outlook's features; use and customize Outlook Today; and use the different help options.
  • Configure different e-mail accounts; use the Inbox to read, create, and send messages; reply to, format, and check spelling of messages; preview, read, and save attachments; and forward, delete, and move messages.
  • Set delivery options for messages, flag messages, set up the read receipt option for messages, specify e-mail security settings, specify options for controlling junk e-mail, set up Search Folders, and print messages.
  • Use the Contacts folder to manage e-mail addresses and create distribution lists; and create, edit, format, and send electronic business cards.
  • Use the Tasks folder to add, edit, and mark tasks; assign tasks; accept or decline a task request; send an update; and track an assigned task.
  • Create and organize your appointments by using the Calendar; explore Calendar views; modify, edit, and delete appointments; and add multi-day and annual events to the Calendar.
  • Use the Calendar to schedule a meeting, and use the meeting workspace; read and respond to meeting requests; and review, modify, and cancel a meeting.

After completing Intermediate courses, students will know how to (depending upon version):

  • Customize the Outlook environment; customize menus, toolbars, the Quick Access toolbar, the startup folder, the To-Do bar, and Reading pane; create groups and shortcuts; and use and create address books.
  • Customize messages by applying themes, stationery, fonts, and e-mail options; create and use signatures and use an electronic business card as a signature; add voting buttons to messages and respond to messages that include voting buttons; and use the Out of Office Assistant to set up out-of-office notices.
  • Use Instant Search to search your Inbox, all mail folders, Contacts, Calendar, and Tasks; customize Instant Search and use Advanced Find; use filters to find messages that meet certain criteria; use categories to group messages; apply categories to contacts, appointments, meetings, and tasks; create a custom category; and sort and search using categories.
  • Create a personal folder and a subfolder; move, rename, delete, and restore a subfolder; open and close a personal folder; move messages between folders; create and use public folders; secure a public folder; post, edit, and delete items in a public folder; delete a public folder; and use offline folders and Cached Exchange mode.
  • Use arrangements to sort and group messages; manage and organize the Inbox by using the Organise page and rules; and use the Rules Wizard to set rules for messages.

After completing Advanced courses, students will know how to (depending upon version):

  • Create and work with data files, check the mailbox size, manage and archive old messages, and specify where a copy of a sent message is kept.
  • Create, forward, and customize notes; create automatic and manual Journal entries; and open and modify Journal entries.
  • Use the Calendar to schedule meetings and book meeting resources; create group schedules and send a meeting request to a Calendar group; share contact information; and import Excel data into Contacts.
  • Share your folders and permit access to your Inbox; share your Calendar and publish and subscribe to Internet Calendars; send a meeting request and create a Meeting Workspace for the meeting; and work with RSS feeds.
  • Change the default appearance of messages by using templates, and create and use forms.

 

Top 10 benefits of Outlook 2010

Microsoft Outlook offers premium business and personal e-mail management tools to more than 500 million users worldwide. With the release of Outlook 2010, you get a richer set of experiences to meet your communication needs at work, home, and school. From a redesigned look to advanced e-mail organization, search, communication, and social networking features, Outlook 2010 provides you with a world-class experience to stay productive and in touch with your personal and business networks. Want information on Outlook 2010 with customer and contact management features? Please see Top 10 benefits of Outlook 2010 with Business Contact Manager.

Top 10 benefits of Outlook 2010
1
Manage multiple e-mail accounts from one place. You can easily manage e-mail messages from multiple mailboxes. Synchronize multiple e-mail accounts from services such as Hotmail, Gmail, or just about any other provider to Outlook 2010. Improved connectivity with Microsoft Exchange Server supports the use and management of multiple Exchange Server e-mail accounts in one location.


2
Manage large volumes of e-mail with ease. Conversation view in Outlook 2010 improves the tracking of e-mail conversations—reducing information overload—and helps you manage large amounts of e-mail with ease. Entire conversations can be condensed and categorized with a single click. And, new conversation management tools enable you to save valuable inbox space by turning dozens of e-mails into just a few conversations using the Clean Up feature. Or, use the Ignore feature to send the entire conversation to your Deleted Items.



3
Customize common tasks into single-click commands. Create and save custom actions in a new way with Quick Steps in Outlook 2010. You can save time by creating and defining multistep tasks that you can execute with a single click, including reply and delete, move to a specific folder, create a new e-mail to assigned groups, and more.


4
Make scheduling a breeze. Conveniently and efficiently schedule appointments, share your calendar availability and manage your work schedule. With the E-mail Calendar feature, you can send your schedule to others so they can quickly find time for your next appointment. And, the new Schedule View provides a horizontal display of multiple calendars. New calendar management tools enable you to save frequently used groups of calendars so they can be quickly redisplayed whenever you need them.


5
Search to easily find what you’re looking for. With Outlook 2010, you can easily sort through high volumes of data. The enhanced Search Tools provide you with ways to quickly find and manage large quantities of e-mail, calendar, and contact items.



6
Create e-mail messages that capture attention. Dynamic graphics and picture editing tools are not just for Word and PowerPoint anymore. With Outlook 2010, you can grab your readers’ attention by using compelling visuals such as pre-built SmartArt™ graphics, Office themes, and Styles. You also can more easily bring your ideas across to your readers by inserting and formatting screenshots in Outlook.



7
Stay connected to your social and business networks.Outlook 2010 is your hub for friends, family, and colleagues. Use Outlook Social Connector to get additional information about people, such as mutual friends and other social information, while staying better connected to your social and business circles.


8
Ensure that your e-mail messages get to the intended audience.For business users, sending unnecessary e-mail messages to out-of-office contacts, accidentally replying to a large distribution list, or distributing confidential information outside the company are frequent concerns. With the new MailTips feature, you’re alerted when you are about to send e-mail to a large distribution list, to someone who is out of the office or to individuals outside the organization.


9
Receive voice mail transcripts in your inbox. With Outlook 2010 and new technology in Exchange Server 2010, voice messages are automatically transcribed. A voice-to-text preview of a recorded voice message is sent along with the voice mail recording directly to your inbox. Access them from almost anywhere using your computer, Microsoft Outlook Mobile, or Microsoft Outlook Web App.


10
Initiate live conversations from Outlook. Keep in touch with your contacts. By using Office Communicator, or your instant messaging application, Outlook 2010 provides presence and status information for those on your buddy or contact list. Hover over a name, see their availability and then easily initiate a conversation directly through instant messaging. With Office Communicator, you can start a voice call without leaving Outlook.

 

ICT Wizard
Outlook courses

Microsoft Outlook Training Courses

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With years' of experience working with world-class companies to increase productivity and performance through their people we will work with you to identify your business and staff training needs and deliver effective solutions. Our experienced, practical approach will ensure you receive the training solutions you need.

 

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Your enquiry and course arrangements will be directly handled by a Certified Master Instructor committed to your training needs.