Support services

ICT Wizard Onsite Support Service ...

... get an expert onsite to provide training, support and consultancy services

Our acclaimed onsite ICT Wizard Support Service is an affordable way to have the expertise of an ICT professional onsite for the time you need or for a specific project.

This service is designed to meet clients' specific needs and is typically delivered in three main formats -
An instructor/consultant onsite to:

Deliver training courses (even a variety of different course levels and topics in a single day)
Provide one or more of the Support Service options (see below), bespoke training and/or consultancy in groups or one-to-one
Any mixture of the above two!

Support Service options include:

In a single support day our instructor or consultant may deliver a range of different services including

assisting and advising staff with their files, databases and documents
group training support sessions by a Certified Master Instructor (for full training courses see our training page)
one-to-one support
consultancy
problem-solving,
training needs analysis
working with company templates and macros
one-to-one desk-side training, support and consultancy
familiarisation, and the effective use, of new systems
standardisation of company templates and procedures
new-start inductions - learn new skills in the workplace
certification training and exams
competency appraisal and training
helpdesk, drop-in lectures, clinics and floorwalking
... or many of the other ways that an ICT professional can help your organisation improve efficiency, effectiveness and productivity.

A selection of the above services can be provided in a single day. This could mean, for example, working with a member of staff for a few hours on company templates, an hour or two with another staff member providing project management support and another period of time training staff in a group setting (for full courses see our training page).

Flexible, comprehensive service with no minimum contract period for the support of large numbers of staff each day (approximate numbers will be discussed in advance to ensure the most effective format is designed and delivered).

The ICT Wizard Support Service price:

From £445 per day when more than 5 days are booked
£495 for a single day

Materials such as manuals are an additional cost.
Please contact us for further details or a quotation.

Support can be provided remotely from £350 per day.
All prices +VAT

On-site Support Services

An ICT professional on your premises
Problem-solving and floorwalking
Training sessions in groups or one-to-one
Helpdesk

Onsite ICT Wizard Support Service and Training Courses in Edinburgh

Onsite ICT Wizard Support Service and Training Courses in Glasgow

Onsite ICT Wizard Support Service and Training Courses in Dundee

Onsite ICT Wizard Support Service and Training Courses in Perth

Onsite ICT Wizard Support Service and Training Courses in Aberdeen

Onsite ICT Wizard Support Service and Training Courses in Inverness

Onsite ICT Wizard Support Service and Training Courses in Fife

Onsite ICT Wizard Support Service and Training Courses in London

We can provide training, support and consultancy for any topic including:

Excel
PowerPoint
Word
Windows
Acrobat
Business Contact Manager (BCM)
FrontPage
Expression Web
SharePoint
OneNote
VBA
Access
Project Management
Outlook
Visio
Dreamweaver
Publisher
Vista
Microsoft Windows 7
... and many more!

Remote Support

A support service can also be delivered remotely through our helpdesk or at offsite venues.