Business Etiquette Training Course Outline

This 1-day course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behaviour and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveller at home or abroad.


Office protocol
Topic A: Office etiquette
Topic B: Cubicle and office etiquette
Topic C: Office relationships

Professional conduct
Topic A: Appropriate use of the Internet
Topic B: Ethical dilemmas
Topic C: Personal issues in the workplace

Communicating in the workplace
Topic A: Introductions
Topic B: Conversations
Topic C: Etiquette in meetings

Etiquette in communication
Topic A: Telephone courtesy
Topic B: E-mail etiquette
Topic C: Writing guidelines

Business functions
Topic A: Attending business functions
Topic B: Business dining

Travelling for business
Topic A: The courteous traveller
Topic B: International travel