Getting started
The program window
Outlook Today
Email basics
Reading messages
Creating and sending
messages
Working with messages
Handling attachments
Printing messages and
attachments
Email management
Setting message options
Organizing the
Inbox folder
Managing junk email
Contacts
Working with contacts
Address books
Using contact groups
Tasks
Working with tasks
Managing tasks
Appointments and events
Creating and sending appointments
Modifying appointments
Working with events
Using Calendar Views
Meeting
requests and responses
Scheduling meetings
Managing meetings
Unit summary: Meeting
requests and responses
Topics covered will vary slightly depending upon the version you are using, e.g. 365, 2019, 2016, 2013, 2010
Customising Outlook
The Outlook
environment
General options and account
settings
Quick Steps
The
Folder pane and Navigation bar
Customising
messages
Message appearance
Signatures
Voting buttons
Out-of-office messages
Mailbox organisation and
management
Setting rules
Managing your mailbox
Archiving and saving
your mail
Organising items
Folders
Searching
Advanced filtering
Categories
Notes and Journals
Recording information with notes
Tracking activities with the Journal
Collaboration
Sharing your calendar and
contacts
Staying informed with RSS
Topics covered will vary slightly depending upon the version you are using, e.g. 365, 2019, 2016, 2013, 2010
We design bespoke Outlook courses to suit your requirements.
Contact us to discuss your requirements for an Outlook training course that meets your staff training needs and business objectives. Our Microsoft Outlook training courses are delivered in most locations across the country.
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Microsoft Outlook training courses from beginner to expert level onsite and off-site in Aberdeen, Edinburgh, Fife, Dundee, Glasgow, London, Stirling, Perth and at locations across the country.
Training on your premises is effective and convenient. Skills are acquired in a familiar environment,
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Prices for
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expert instructor comes to you at no additional cost to you. We will use your facilities whether it is a
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In addition to our superb standard training courses we design bespoke courses, develop custom solutions,
tailor courses to suit your needs and provide consultancy services at all levels.
Contact us to discuss your requirements for a training course or a support and
training programme that meets your staff training needs and business objectives.
Fast track training sessions are highly-focussed intensive training sessions delivered in short bursts to
give busy people the essential skills they need in the shortest possible time.
Our fast-track courses are a quick way to transfer essential skills in the shortest possible time - useful for busy staff members unable to undertake comprehensive training. Fast-track courses are suitable for a variety of purposes and can, for example, be used by busy professionals to see what's new in Outlook. Here is a summary of topics typically covered:
Microsoft Outlook offers premium
business and personal e-mail management
tools to more than 500 million users
worldwide. With the release of Outlook
2010, you get a richer set of
experiences to meet your communication
needs at work, home, and school. From a
redesigned look to advanced e-mail
organization, search, communication, and
social networking features, Outlook 2010
provides you with a world-class
experience to stay productive and in
touch with your personal and business
networks. Want information on Outlook
2010 with customer and contact
management features? Please see Top 10
benefits of Outlook 2010 with Business
Contact Manager.
Top 10 benefits
of Outlook 2010
Manage multiple
e-mail accounts from one place. You can
easily manage e-mail messages from
multiple mailboxes. Synchronise multiple
e-mail accounts from services such as
Hotmail, Gmail, or just about any other
provider to Outlook 2010. Improved
connectivity with Microsoft Exchange
Server supports the use and management
of multiple Exchange Server e-mail
accounts in one location.
Manage large volumes of e-mail with
ease. Conversation view in Outlook 2010
improves the tracking of e-mail
conversations—reducing information
overload—and helps you manage large
amounts of e-mail with ease. Entire
conversations can be condensed and
categorised with a single click. And,
new conversation management tools enable
you to save valuable inbox space by
turning dozens of e-mails into just a
few conversations using the Clean Up
feature. Or, use the Ignore feature to
send the entire conversation to your
Deleted Items.
Customise
common tasks into single-click commands.
Create and save custom actions in a new
way with Quick Steps in Outlook 2010.
You can save time by creating and
defining multistep tasks that you can
execute with a single click, including
reply and delete, move to a specific
folder, create a new e-mail to assigned
groups, and more.
Make
scheduling a breeze. Conveniently and
efficiently schedule appointments, share
your calendar availability and manage
your work schedule. With the E-mail
Calendar feature, you can send your
schedule to others so they can quickly
find time for your next appointment.
And, the new Schedule View provides a
horizontal display of multiple
calendars. New calendar management tools
enable you to save frequently used
groups of calendars so they can be
quickly redisplayed whenever you need
them.
Search to easily find
what you’re looking for. With Outlook
2010, you can easily sort through high
volumes of data. The enhanced Search
Tools provide you with ways to quickly
find and manage large quantities of
e-mail, calendar, and contact items.
Create e-mail messages that
capture attention. Dynamic graphics and
picture editing tools are not just for
Word and PowerPoint anymore. With
Outlook 2010, you can grab your readers’
attention by using compelling visuals
such as pre-built SmartArt™ graphics,
Office themes, and Styles. You also can
more easily bring your ideas across to
your readers by inserting and formatting
screenshots in Outlook.
Stay
connected to your social and business
networks.Outlook 2010 is your hub for
friends, family, and colleagues. Use
Outlook Social Connector to get
additional information about people,
such as mutual friends and other social
information, while staying better
connected to your social and business
circles.
Ensure that your
e-mail messages get to the intended
audience.For business users, sending
unnecessary e-mail messages to
out-of-office contacts, accidentally
replying to a large distribution list,
or distributing confidential information
outside the company are frequent
concerns. With the new MailTips feature,
you’re alerted when you are about to
send e-mail to a large distribution
list, to someone who is out of the
office or to individuals outside the
organization.
Receive voice
mail transcripts in your inbox. With
Outlook 2010 and new technology in
Exchange Server 2010, voice messages are
automatically transcribed. A
voice-to-text preview of a recorded
voice message is sent along with the
voice mail recording directly to your
inbox. Access them from almost anywhere
using your computer, Microsoft Outlook
Mobile, or Microsoft Outlook Web App.
Initiate live conversations from
Outlook. Keep in touch with your
contacts. By using Office Communicator,
or your instant messaging application,
Outlook 2010 provides presence and
status information for those on your
buddy or contact list. Hover over a
name, see their availability and then
easily initiate a conversation directly
through instant messaging. With Office
Communicator, you can start a voice call
without leaving Outlook.
What's new in Outlook 2013
The first
thing you’ll see when you open Outlook
is a brand new look. It’s cleaner, but
it’s also designed to help you focus on
what’s important with a clear view of
email, calendars, and contacts.
NOTE
To learn how you can start working with
emails, tasks or appointments, and
calendars in Outlook 2013, see our
Basic Outlook 2013 course.
Communicate
Preview messages in the
message list
Know at a glance which
messages to read and tackle first.
Respond faster with inline replies
Reply with one click by typing your
response right in the Reading Pane. Or,
start a Lync IM conversation for a
real-time chat.
Use commands in
the message lists for quick action
Flag, delete, or mark your messages read
or unread with handy commands in the
message list.
Also, with the All
and Unread buttons in the inbox, you can
focus on the messages you want.
•
View only unread messages
• Flag
incoming messages for follow-up
•
Delete a message
Manage
Sneak
a peek
Grab a quick glance at your
schedule, an appointment, or details
about someone you’re emailing—without,
for example, having to switch from email
to calendar or other modes.
Read
more:
• Keep a calendar and your
appointments and meetings always in view
• Keep upcoming tasks always in view
See all your contact details in one
place
The People Card collects all
the key details about a contact in one
place: phone, email, address, company
info, social media updates, even whether
they’re available. From the card, you
can schedule a meeting, send an instant
message, or give them a call, making it
a one-stop-shop for all communication.
Quickly switch between the main
Outlook elements
Just above the
status bar at the bottom of the screen,
you’ll find a clearer view of Mail,
Calendar, People, and Tasks, for easy
navigation.
See your calendars,
contacts, or tasks
Customise your
Inbox
Rename the folders in your
Inbox and move them around to support
the way you work.
One place for
all your project docs and email in Site
Mailboxes
Give everyone on your team
access to a team folder, calendar, and
task list to manage on the go, using the
combined power of Outlook, Exchange, and
SharePoint
Connect with Hotmail
without any add-ins
Outlook 2013
includes built-in support for Exchange
ActiveSync, which means you don’t need a
Hotmail Connector add-in to connect to
Hotmail. Also, if you use Tasks to plan
every detail of your life, now you can
sync Hotmail Tasks with Outlook to put
all those plans together.
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Office Manager, Glasgow
"Please thank the trainer for his hard work last week … so excited after the training … couldn’t wait to start implementing some of the ideas/techniques."
Administration Manager, London
"I enjoyed the course immensely, thanks again."
IT Project and Training Consultant, Oil Company
"Post course support: Thanks! Genius! Thank you so much for not only getting back to me so quickly, but for fixing the problem!"
University Department Head
"The training was fantastic, my colleagues and I really enjoyed the session and we all benefitted greatly."
Project Coordinator Stirling
"Group of Project Managers (all scientists) - MS Project - The training course was excellent."
Vice President, Pharmaceutical Company
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