Microsoft Outlook Foundation Training Course Outline

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Microsoft Outlook Training CourseThis one-day course covers the basic functions and features of Outlook. Students will create e-mail accounts and send e-mail messages using several techniques. They will also learn how to manage e-mail messages, contacts, tasks, and meeting requests.

Finally, students will customize Outlook for maximum efficiency. Designated as Approved Courseware for the Microsoft Certified Application Specialist program. For comprehensive certification training, students should complete Outlook: Basic, Intermediate, and Advanced. 

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Course objectives 

After completing this course, students will know how to:

  1. Identify elements of the Outlook environment; use and customize Outlook Today
  2. Read, create, and send e-mail messages; reply to, format, and check spelling in messages; forward, delete, and restore messages; work with attachments; and print messages
  3. Set delivery options for messages; flag messages; request a read receipt; use and create views for your mail; arrange, sort, and filter messages; use Instant Search to quickly search the current folder; and specify settings for controlling junk email.
  4. Use Contacts to add, modify, and organize business and personal contacts; use different views to show contact details; customize an electronic business card; manage and use address books; and create contact groups.
  5. Use the Tasks folder to add, edit, and mark tasks; assign tasks; accept or decline a task request; send an update; and track an assigned task.
  6. Use the Calendar to create single and recurring appointments; change and delete appointments; add events and holidays to the Calendar; and change views.
  7. Use the Calendar to schedule meetings; read and respond to meeting requests; reserve resources; manage meeting responses; and update and cancel meetings

Course contents

Getting started
Topic A: The program window
Topic B: Outlook Today
Email basics
Topic A: Reading messages
Topic B: Creating and sending messages
Topic C: Working with messages
Topic D: Handling attachments
Topic E: Printing messages and attachments
Email management
Topic A: Setting message options
Topic B: Organizing the Inbox folder
Topic C: Managing junk email
Topic A: Working with contacts
Topic B: Address books
Topic C: Using contact groups
Topic A: Working with tasks
Topic B: Managing tasks
Appointments and events
Topic A: Creating and sending appointments
Topic B: Modifying appointments
Topic C: Working with events
Topic D: Using Calendar Views
Meeting requests and responses
Topic A: Scheduling meetings
Topic B: Managing meetings
Unit summary: Meeting requests and responses


Before taking this course, you should be familiar with personal computers and the use of a keyboard and a mouse. Furthermore, this course assumes that you've completed a Windows Basic course or have equivalent experience.

Target Audience

Thetarget student for the course is an individual who wants to learn the basic features of Outlook to create and use messages, appointments, tasks, and other Outlook items.

Certification Track

For comprehensive training, you should complete all of the following courses: Outlook: Basic and Outlook: Advanced.