Microsoft Outlook 2010 Intermediate Training Course Outline

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Microsoft Outlook Training CourseThis one-day course builds on the skills and concepts taught in Outlook 2010: Basic. Students will learn how to customize Outlook and work with address books. They will search and filter mail folders, and apply and customize categories. Students will also work with personal, public, and offline folders. Finally, students will organize folders and set rules. Designated as Approved Courseware for the Microsoft Certified Application Specialist program. For comprehensive certification training, students should complete Outlook 2010: Basic, Intermediate, and Advanced. Contact us for further details.


Course objectives
Customize the Outlook environment; customize menus, toolbars, the Quick Access toolbar, the startup folder, the To-Do bar, and Reading pane; create groups and shortcuts; and use and create address books.
Customize messages by applying themes, stationery, fonts, and e-mail options; create and use signatures and use an electronic business card as a signature; add voting buttons to messages and respond to messages that include voting buttons; and use the Out of Office Assistant to set up out-of-office notices.
Use Instant Search to search your Inbox, all mail folders, Contacts, Calendar, and Tasks; customize Instant Search and use Advanced Find; use filters to find messages that meet certain criteria; use categories to group messages; apply categories to contacts, appointments, meetings, and tasks; create a custom category; and sort and search using categories.
Create a personal folder and a subfolder; move, rename, delete, and restore a subfolder; open and close a personal folder; move messages between folders; create and use public folders; secure a public folder; post, edit, and delete items in a public folder; delete a public folder; and use offline folders and Cached Exchange mode.
Use arrangements to sort and group messages; manage and organize the Inbox by using the Organise page and rules; and use the Rules Wizard to set rules for messages.

Course contents
Customising Outlook
The Outlook environment
Groups and shortcuts
Address books
Customizing messages
Customizing message appearance
Voting buttons
Out-of-office messages
Organising items
Instant and advanced search
Personal folders
Public folders
Offline folders
Organising Mail
Organising the Inbox folders
Organising folders
Setting rules


Before taking this course, you should be familiar with personal computers and the use of a keyboard and a mouse. Furthermore, this course assumes that you've completed the Outlook 2010: Basic course or have equivalent experience.

Target Audience
The target student for the course is an individual who wants to learn to customize Outlook, work with folders, and organize Outlook components.

Certification Track

For comprehensive training, you should complete all of the following courses: Outlook 2010: Basic, Outlook 2010: Intermediate, and Outlook 2010: Advanced